Cancellation policy

 

If you cancel your booking you are eligible for the refund of your deposit as follows:

  • cancellation more than 7 days before departure: full refund*
  • cancellation less than 7 days before departure: no refund
  • no-show: no refund 
Even when cancelling (or not showing up for) only one of multiple bookings less than 7 days before the departure,
the whole deposit shown on the transfer voucher will be forfeited.

The same as above applies for changing the date or departure time of shared shuttles less than 7 days before departure. It may be possible to change the date or departure time without loosing the deposit in some cases. If you need to make a change, please contact our customer support and they will let you know whether it is possible. Generally, the sooner you make the change the higher the chance is.

*A manipulation fee of 100 CZK is non-refundable in every case.